Writing and Editing Credits

TECHNICAL Writing

Enhancement/maintenance of HTML content for four billion-dollar company corporate intranet site and numerous related sites
High-level narrative overviews of applications, databases, networks (delivered via HTML/Word)
Numerous graphical representations depicting data flow, network relationships, process flow, data structures, etc. (delivered via Visio and HTML/GIF/JPEG)
HTML, MS Word and PDF Help Desk documentation covering both proprietary retail software applications and hardware configurations, including network diagrams, flowcharts, data flow and UML diagrams, installation and operation procedures, and narrative overviews. Maintained and updated same, incorporating new information from project teams
User documentation for proprietary applications based on testing, user and programmer interviews (delivered via HTML/Word)
Enterprise-wide process models (Gane and Sarson), physical data models, entity relationship diagrams, UML diagrams and supporting documentation using System Architect (CASE tool from Popkin Software) in conjunction with several department projects
Customized version of the Zachman Enterprise Framework, a framework providing a complete picture of enterprise information from multiple focuses and perspectives (current project)
Programmer documentation for proprietary applications, applying style guidelines, editing and enhancing content
HTML-to-LAN links to increase documentation visibility and accessibility