Content - Writing & editing

Technical

Web pages – Created static and dynamic Web pages for Internet and Intranet sites and WebSphere portal (using Workplace Web Content Management system).

Online help and glossary – Created modular help system delivering indexed, searchable development standards; consolidated numerous Word documents into DITA-compliant XML topic files, transforming them into HTML Help; created dynamic, context-sensitive online form help; created company-wide glossary using XML term definitions, allowing dynamic search and remote category/term search (via parameters) from any document on the corporate LAN.

Diagrams and models – Created integrated enterprise process and data models as basis for consolidated systems development; workflow diagrams showing as-is and to-be business process views; UML class, component and activity diagrams for software development; Visio-XML-HTML solution to link from workflow symbols to detailed procedures, making process definitions more accessible to users and management.

Compliance documentation – Wrote and edited numerous standards, policies and procedures for application development and IT controls; documented Sarbanes-Oxley, Payment Card Industry Data Security Standard, HIPAA and COBIT compliance.

Training documentation – Created how-to’s, quick reference guides, legends, tutorials, installation guides for both original and off-the-shelf software; trained developers to create methodology-compliant project deliverables.

User and support documentation – Developed instructional and conceptual materials for users and support personnel covering hardware and software components, installation, normal operations and troubleshooting procedures, reducing the number of incidents escalated to third-level application support groups.

Conceptual overviews – Interviewed application, database and network subject matter experts to make tacit knowledge explicit and accessible to IT users and management.

Development requirements – Wrote and edited documentation for a variety of projects, including WebSphere employee portal, detailing functional and system requirements, design specifications, online form specifications, user group, role and security definitions.

Test cases – Created test requirements and test cases and executed tests, reporting defects for WebSphere employee portal project.

Non-technical

Annual Report for Cade Industries, a $26 million company involved in design and
manufacture of high-tech composite components for the aerospace and air transport
industries

Sales brochure copy for Auto-Air Composites detailing this multimillion dollar company’s capabilities for the design and fabrication of composite and bonded structures vital to the aerospace and air transport industries

Ameritech internal promotions—monthly newsletters and flyers

Descriptive catalog copy for Pure Gold, consumer sales piece (400,000 printed monthly) of Spring Arbor Distributors, a $50 million distributor of inspirational media and gifts; also two Christmas catalogs (2.6 million, 4 million printed) and consumer periodical inserts

Simplicity Outdoor Power Equipment new product dealer promotion direct mail piece

Copyediting, substantive editing conforming to The Chicago Manual of Style (and house style) for the book, A Man’s Work is Never Done, by David Z. Nowell, Thomas Nelson Publishers

Research, preparation and editing, Stain Removal Advisor and Introduction Sheet for the billion dollar Amway Corporation’s modular Performance Learning System, featuring the HomeCare product line; integration of market-specific trademark, vocabulary, product formulation, and product availability data for each of 18 international markets targeted; participation in early formatting decisions

Compilation, editing, Medflight brochure describing critical care medical services offered by subscribing health care centers to patients transported via Medflight helicopter

Slide presentation script for Amway International’s Performance Learning System featuring the HomeCare product line

Video scripts for Spring Arbor Distributors promoting various products from their line of inspirational media and gifts

Radio scripts for Simplicity Outdoor Power equipment seasonal promotions